Which option is NOT a step in the Dynamic Selling process?

The Dynamic Selling process is designed to enhance the customer experience and increase sales through various interactive steps. The steps typically include greeting the customer, engaging them in conversation to understand their needs, recommending products that meet those needs, and closing the sale by finalizing the transaction.

In this context, engaging is a critical part of the selling process, as it involves actively listening to and interacting with the customer, determining their preferences, and building rapport. This is essential for a successful sales outcome.

On the other hand, while each of the other steps—greet, recommend, and close—plays a vital role in the selling process, engaging is often considered integral to ensuring that the customer feels valued and understood. Therefore, the correct identification of the step that does not belong in this structured approach emphasizes the importance of understanding how the elements work in concert to create an effective sales environment.