When should you use the Hold Harmless Agreement sticker?

The Hold Harmless Agreement sticker is used specifically when a customer requests modifications to a non-Publix item. This situation is significant because it involves a third-party product that is not under Publix’s direct control. By using this sticker, you are ensuring that the customer acknowledges and accepts responsibility for any potential issues that may arise from altering a product that isn't part of Publix's standard offerings. Essentially, it protects Publix from liability if the changes do not meet the customer's expectations or if any problems arise from those alterations.

Using the Hold Harmless Agreement in this context is crucial to manage risks associated with items that the store does not typically sell or manage directly. This is not relevant when dealing with refunds, price adjustments, or returns of Publix items, as those scenarios do not involve the same level of risk or responsibility regarding third-party items.