What is the first step of customer service according to the provided process?

The first step of customer service is to greet the customer, which involves welcoming them as they enter the store or approach your service area. This initial interaction sets the tone for the entire customer experience. A warm and friendly greeting helps establish a connection, making the customer feel valued and acknowledged. It creates an inviting atmosphere that encourages them to browse, ask questions, or seek assistance.

By prioritizing the greeting, you are initiating a positive relationship, which is crucial for effective customer service. Customers are more likely to engage with staff and seek help if they feel welcomed and respected from the very beginning. This foundational step paves the way for understanding and meeting their needs effectively as the interaction progresses.