What is the first step in the shoplifting detainment process?

The first step in the shoplifting detainment process is approach. This involves engaging the suspected shoplifter after initial observations indicate suspicious behavior. The purpose of this step is to determine whether the behavior is indeed indicative of shoplifting and to assess the situation further.

Approaching a suspected shoplifter allows store personnel to gather more information, such as observing the individual's body language and assessing whether they appear nervous or attempting to leave the store without paying. This approach should be handled with care to ensure the safety of both the employee and the customer while maintaining a professional demeanor.

The other options relate to different phases of the shoplifting detection and detainment process. Concealment involves the act of hiding stolen merchandise, observation is the step where suspected behavior is monitored, and confirmation occurs after the approach, providing further validation of the suspicion. Understanding these steps helps reinforce the proper procedures for preventing losses due to theft in a retail environment.