What is the first step in handling a customer accident?

Prepare for the Publix Produce Management Test with flashcards and multiple choice questions. Each question is paired with hints and explanations for better understanding. Get ready to excel in your exam!

The first step in handling a customer accident is to send for a manager. In a retail environment like Publix, managers are typically trained to handle accidents or emergencies effectively and can make critical decisions regarding the safety and well-being of the customer. They possess the authority to assess the situation, provide necessary assistance, and ensure that proper protocols are followed, including calling for medical help if needed. Additionally, involving a manager allows for a swift response to an incident, ensuring that the customer feels supported and cared for during a stressful situation.

Other steps, such as assisting the customer directly, documenting the incident, or apologizing, are important but come after the initial involvement of a manager. It's crucial that the situation is handled by someone with the appropriate training and authority to mitigate risks and ensure any legal or company procedures are followed. This approach prioritizes both the customer’s safety and the company’s liability management.

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