What is the primary reason customers may choose not to shop at Publix?

The primary reason customers may choose not to shop at a grocery store like Publix is often related to health and safety standards, which are reflected in the Health Department Score. Customers are increasingly conscious of the cleanliness and safety of the environments in which they shop. A low Health Department Score can indicate issues such as unsanitary conditions or violations of health regulations, which can deter customers from choosing that store. It serves as a critical measure of trust for shoppers, as they prioritize their health and wellbeing while making purchasing decisions.

While other factors such as parking availability, customer service, or product variety can influence shopping choices, a poor health score directly impacts a customer's perception of safety and quality, making it a significant deterrent.