What is included in the First Tier of the Publix Strategy?

The First Tier of the Publix Strategy focuses on "Build a foundation." This aspect is critical because it sets the groundwork for all other initiatives and goals within the organization. By establishing a strong foundation, Publix ensures that all operations, customer service, and product offerings are built upon a solid base of principles and practices. This foundational layer supports the company's mission and values, guiding employees in their daily actions and decisions, and fostering a stable environment where quality and customer satisfaction can thrive.

In contrast, while aspects such as quality products, delighting customers, and preventing product waste are certainly important components of Publix's overall strategy, they fall under subsequent tiers or initiatives that build on the foundation. Thus, without a solid foundation in place, the effectiveness of these other strategies would be compromised.